We work hard to keep our plants healthy and our customers confident in what they’re buying. All full-price plant material is guaranteed to be insect- and disease-free and in good health at the time of purchase.
Returns
Plants (Not Installed by Guilford Garden Center)
All plant sales are final. We do not offer plant warranties on plants not installed by Guilford Garden Center.
Plants (Installed by Guilford Garden Center)
Trees and shrubs installed by Guilford Garden Center are covered under the Landscape & Retail Installation Warranty below.
Hardgoods (Non-Plant Items)
Returns are accepted within 3 days of purchase for unused items in original packaging, with receipt.
Guilford Garden Rewards Members: your receipt is available on file—please provide your account phone number or email at checkout so we can help locate your purchase.
Seasonal / Holiday Merchandise
Holiday merchandise may be returned within 2 days of purchase.
Special Orders & Clearance
Special orders and clearance items may not be returned.
Landscape & Retail Installation Warranty (Installed by Guilford Garden Center)
Trees and shrubs installed by Guilford Garden Center include a one-time replacement within 1 year when cared for per our instructions.
Not Covered
- Annuals, perennials, herbs, vegetables, fruit/nut trees, tropicals, and houseplants
- Redbud and dogwood trees
- Clearance items
- Plants kept in pots/planters or not planted in the ground
- Plants that have been moved/transplanted or not installed per the original design
- Damage from insects, animals, chemicals, or mechanical causes
- Weather-related losses (including drought, wind, or excessive rain)
Important Notes
- Replacement plants are not covered under this warranty.
- No cash refunds.
Holding & Restocking Policy
- Please pick up paid hold items within 1 week of purchase.
- Held items will be stored in their current location or a designated holding area at our discretion.
- Items will be labeled with your name and purchase date.
- After 5 days, our team may contact you by phone or email with a reminder.
- Items not picked up after 1 week (without staff approval) may be returned to the sales area and a credit issued.
- Holds kept beyond this policy without approval may be subject to a 20% restocking fee, deducted from any credit issued.
Questions?
If you have questions about a return, a hold, or an installation warranty, please contact Guilford Garden Center before coming in so we can help quickly.